AI that handles the busywork behind every order
From the first pre-sale question to the last return, retail teams field the same repetitive requests at a scale no support desk enjoys staffing for. Workerflow puts agents and workflows on that work so your people focus on the exceptions, not the routine.
Where the time goes in e-commerce & retail
Online retail runs on volume. Thousands of orders each week generate a predictable tail of where-is-my-order questions, refund requests, address changes, sizing queries and payment hiccups. Most of it follows rules your team already knows by heart, which is exactly the kind of work AI can take over safely.
Automations built for your team
A starting menu, not a limit. We map these to how your business actually works, then build the ones with the highest payoff first.
Customer support agent
A chat and email agent that answers order, shipping, returns and product questions by looking up the actual order in your store, then hands off to a human when a case falls outside policy.
Order & returns triage
Incoming requests are classified, routed and, where they fall within policy, resolved end to end: refunds issued, labels sent, replacements created, all recorded.
Failed payment recovery
React to failed charges and lapsed subscriptions the moment they happen with tailored, well-timed outreach that quietly wins back revenue that would otherwise leak away.
Product catalog enrichment
Turn raw supplier data into clean, on-brand product descriptions, tags, categories and SEO copy across large catalogs, with a human reviewing before anything goes live.
Review & feedback analysis
Continuously read reviews, tickets and survey responses, surface the themes that actually move the needle and deliver a weekly summary your team can act on.
Post-purchase follow-ups
Trigger the right nudge at the right moment: delivery updates, review requests, replenishment reminders and win-back messages for lapsed customers.
Supplier & inventory inbox
Read purchase orders, stock updates and supplier emails, extract the numbers that matter and push them into your systems without manual re-keying.
Chargeback & fraud triage
Assemble the evidence behind disputed transactions, flag risky orders for review and prepare the response so your team decides fast with full context.
The difference it makes
Faster replies
Routine questions answered in seconds, day or night, without growing the team.
Recovered revenue
Failed payments and abandoned journeys followed up automatically instead of slipping through.
Cleaner catalogs
Consistent, enriched product data across thousands of SKUs.
Happier agents
Your people handle the interesting exceptions, not the hundredth WISMO ticket.
Automation you can actually put in front of customers
Plenty of tools can generate text. Far fewer can be trusted to act on real customer and business data, with the control and accountability a serious operation needs. That is what Workerflow is built for, and it is why these four principles hold on every workflow we ship.
Talk to our teamConnected to your systems
Agents read real records and take real actions in the tools you already run on, not generic canned replies.
Human approval built in
Sensitive steps pause for a person to sign off. You decide exactly what is automatic and what waits.
A full log on every run
Every execution is recorded with inputs, reasoning and outcomes, so nothing the AI does is hidden.
EU data, never trained on
Your data stays in EU-based infrastructure and is never used to train AI models, by us or our providers.
Common questions
It can take real actions in the systems you connect, such as issuing a refund or updating an order. You decide which actions are automatic and which pause for human approval, and every action is written to the execution log.
Let us find your first automation
Tell us about your processes and we will map the highest-payoff automations for your team, then build and run them with you. No code required on your side.