Workerflow.ai
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Platform overview

The work you keep doing by hand, handled

Workerflow runs your processes, answers your customers and picks up your phone. You decide how much it does on its own, and where a person still signs off.

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The Workerflow editor with a customer support workflow on the canvas: a web chat trigger, an intent classifier, a routing branch, lookups against orders and the product catalogue, and a reply step.
Three building blocks

Pick the one that fits the job

Most teams end up using all three. They share the same knowledge, the same connections and the same run history, so nothing is stranded in a corner of the product.

Workflows

A process that runs the same way every time

You lay out the steps once. Every order, ticket and invoice then goes through the same path, at any hour, with the branches and checks you drew.

Best when you already know the steps

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AI agents

A goal, and it works out the steps

Give it an objective and the tools it may use. It plans, does the work, and comes back with the result or a question.

Best when the steps change every time

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Voice agents

Someone to answer the phone

A real number your customers can call. It answers, looks things up in your systems, books the slot, and writes the call down.

Best when the work arrives by phone

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Branching and conditionsRetries on failureHuman approval stepsVersions and rollbackScheduled runsEmail, chat and phone triggersYour own knowledge baseFull run historyRoles and spacesAPI and MCP accessBranching and conditionsRetries on failureHuman approval stepsVersions and rollbackScheduled runsEmail, chat and phone triggersYour own knowledge baseFull run historyRoles and spacesAPI and MCP access
01Design it

Draw the process, not the code

Drag the steps onto a canvas and join them up. Each step is a thing you already recognise: read the email, look up the order, ask the model, branch on the answer, wait for a person.

A returns workflow on the canvas: a guardrail on the incoming email, a policy branch with four outcomes, a step that waits for approval before anything is sent, and two closing paths.
  • Branch on anything, and give every branch its own path
  • Retries and fallbacks on the steps that talk to other systems
  • Test a change on real input before anyone else sees it
  • Every version is kept, so you can roll back in a click
02Feed it

Answers from your own data, not the internet

Load your catalogue, your price list, your help centre, your policies. Steps and agents search it in plain language and answer from what they find, so you get your facts back rather than a plausible guess.

  • Import a spreadsheet or a CSV, or write records over the API
  • Mark the fields worth searching in plain language
  • Long documents are split up so the right paragraph comes back
  • The same store serves workflows, agents and the phone line
A product catalogue data store in Workerflow, showing SKU, name, category, description, price and stock columns across a table of homeware products.
03Stay in charge

Nothing important goes out without you

Put a person in the middle of any process. The run stops, waits, and shows whoever is on duty exactly what it wants to do. They can approve it, edit it first, or take the conversation over themselves.

The Support Center in Workerflow. A queue of paused sessions on the left, and on the right a drafted reply to a customer about a damaged lamp, with Edit, Approve and Send, and Reject controls.

Approve or edit

The draft is shown in full before it goes anywhere. Change a line and send it, or send it back.

Answer a question

A run can stop to ask a person something it cannot decide, then carry on with the answer.

Take it over

A colleague can step into a live conversation, reply personally, and hand it back when they are done.

The log of a single workflow run in Workerflow: the customer message, the reply, and beneath it the trigger and the classification step with the exact input and output of each.
04Check it

Every run, written down

Open any run and read it back step by step: what came in, what each step was told, what it answered, which branch it took and what it cost. When someone asks why a customer got that reply, the answer is on the screen.

  • The full trace of a run, kept for every session
  • What each step spent, per turn and per run
  • Anything waiting on a person is flagged before it goes stale
The health strip above the sessions list in Workerflow: overall health, run volume against the previous week, response time percentiles, how many runs need attention, and how many are stalled.
05Agents

For the jobs where the steps are never the same

Some work cannot be drawn as a flow chart. Give an agent the goal, the tools it may use and the limits it must respect, and it works out the route itself. It shows its plan, and asks before it does anything you told it to check with you first.

  • You choose the tools: your data, your workflows, the web, email
  • Mark the risky tools so it has to ask before using them
  • A spend ceiling and a time limit on every run
  • Run it on a schedule, from an inbox, or from your own systems
A conversation with an agent in Workerflow. It lists which products are on backorder and when they return, groups the two without a date by supplier, then drafts a chase email and stops without sending it.
The transcript of a phone call handled by a Workerflow voice agent: the caller asks about a dining table order, the agent reads the order number back, explains the two person delivery and books a Saturday morning slot.
06Voice

It picks up the phone as well

Give it a number and a short brief. It answers in a natural voice, looks things up while the caller is still on the line, books what needs booking, and leaves you a transcript. Out of hours, at lunchtime, during the rush.

  • Your own number, or a new one in the country you need
  • Answers from the same data your workflows use
  • English and Bulgarian, with a voice you pick and hear first
  • Every call logged with its transcript, duration and cost
The call log in Workerflow with total calls, completion rate, minutes and credits used, above a table of inbound and outbound calls with their caller, agent, duration and cost.
3
Ways to work: flows, agents, voice
40+
Step types on the canvas
Never
Your data used to train models
0
Lines of code to get started
You do not build it alone

We set the first ones up with you

Most teams start with one process that is costing them hours a week. We sit down with you, map it, build it, and stay on it until it is running properly. After that you can keep building yourself, or leave it with us.

  • A working process, not a trial account and a tutorial
  • Your systems connected and tested with real cases
  • Your team shown how to change it themselves
  • Someone to call when something looks wrong

Show us the process you dread

Half an hour on a call is usually enough to tell you whether this is worth doing, and what it would take.

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