Take the friction out of claims and service
Insurance is a document business wrapped in a service business. Workerflow speeds up the intake, triage and answering that sit between a customer event and a resolution, while keeping every judgement call with your adjusters.
Where the time goes in insurance
Much of the effort in insurance goes into moving information: capturing a claim accurately, reading the documents and photos that come with it, checking a policy, routing a case and keeping the customer informed. These steps are slow and manual today, and they are the first thing customers feel when something has gone wrong.
Automations built for your team
A starting menu, not a limit. We map these to how your business actually works, then build the ones with the highest payoff first.
First notice of loss intake
A guided agent captures the details of a claim over chat, voice or email, asks the right follow-up questions and produces a clean, structured record for your team.
Claims document extraction
Read the forms, invoices, reports and photos attached to a claim, pull out the key data and organise it so an adjuster starts with everything in one place.
Claims triage & routing
Assess incoming claims against your rules, prioritise them and route each to the right team or specialist so nothing sits in a general queue.
Policy & coverage copilot
Give agents and customers accurate, cited answers about what a policy covers, drawn straight from your own wording rather than guesswork.
Quote & application assist
Pre-fill and pre-check applications and quote requests, catch missing information early and route completed submissions onward.
Fraud-signal flagging
Surface inconsistencies and risk indicators across a claim and hand adjusters a clear summary of why a case may warrant a closer look.
Renewals & retention
Automate timely renewal reminders and retention outreach, and answer the routine questions that come with them.
Broker & partner inbox
Process the steady flow of broker and partner emails: read them, extract what is needed and keep records in sync.
The difference it makes
Faster first response
Claims acknowledged and triaged immediately, not after a queue.
Adjuster-ready cases
Documents read and organised before a human ever opens the file.
Consistent service
Every claimant guided through the same thorough intake.
Fewer leaks
Missing information and renewal deadlines caught automatically.
Automation you can actually put in front of customers
Plenty of tools can generate text. Far fewer can be trusted to act on real customer and business data, with the control and accountability a serious operation needs. That is what Workerflow is built for, and it is why these four principles hold on every workflow we ship.
Talk to our teamConnected to your systems
Agents read real records and take real actions in the tools you already run on, not generic canned replies.
Human approval built in
Sensitive steps pause for a person to sign off. You decide exactly what is automatic and what waits.
A full log on every run
Every execution is recorded with inputs, reasoning and outcomes, so nothing the AI does is hidden.
EU data, never trained on
Your data stays in EU-based infrastructure and is never used to train AI models, by us or our providers.
Common questions
No. Workerflow handles intake, reading, triage and answering. Decisions such as approving, settling or declining a claim stay with your adjusters, supported by a complete record of the case.
Let us find your first automation
Tell us about your processes and we will map the highest-payoff automations for your team, then build and run them with you. No code required on your side.